Question 1

Is there parking available?

Accepted Answer

Absolutely, we have ample free on-site parking for all visitors.

Question 2

What footwear can I wear on the pitch?

Accepted Answer

We recommend non-marking indoor football trainers or astroturf boots. Studs are not permitted.

Question 3

Do you provide footballs or bibs?

Accepted Answer

Yes, footballs and bibs are available for use free of charge during your hire session.

Question 4

Can we bring our own food and drink?

Accepted Answer

For general pitch hire, outside food and drink are not permitted. Our reception has a bar with hot/cold drinks and snacks available for purchase. For parties and corporate events, catering options can be discussed.

Question 5

Do I need to bring my own equipment?

Accepted Answer

We provide all necessary football equipment, including adaptive balls and bibs. If you use a specific type of chair for powerchair football, please ensure it meets safety standards for indoor use.

Question 6

What should my child wear?

Accepted Answer

Comfortable clothes suitable for running around, and non-marking indoor trainers.

Question 7

Do I need to stay with my child?

Accepted Answer

Yes, parents/guardians must remain on-site throughout the session. You are welcome to watch from the pitch-side or relax in our lounge.

Question 8

What if my child is shy?

Accepted Answer

Our sessions are designed to be welcoming. Our staff are great at helping little ones settle in and join the fun at their own pace.

Question 9

What is your cancellation policy?

Accepted Answer

We require [X hours/days] notice for cancellations or rescheduling.

Question 10

Do you offer block booking discounts?

Accepted Answer

Yes, we offer competitive rates for regular weekly or monthly block bookings. Please contact us to discuss your requirements.

Question 11

Do you provide catering?

Accepted Answer

We offer optional catering packages for parties, including a range of hot and cold food options. You are welcome to bring your own birthday cake.

Question 12

Can we decorate the party area ourselves?

Accepted Answer

Yes, you are welcome to bring additional decorations to personalise your party space. However, no confetti is allowed at the venue. Please ensure they are easily removable.

Question 13

Is there an age limit for children's parties?

Accepted Answer

Our parties are ideal for children aged 4 and up. We tailor activities to suit different age groups.

Question 14

How many guests can we invite?

Accepted Answer

Our standard party packages accommodate up to [X] children/guests, but we can discuss larger groups for bespoke arrangements.

Question 15

What is your cancellation policy for parties?

Accepted Answer

Please refer to our full terms and conditions for party bookings. We generally require [X weeks/days] notice for a full refund.

Question 16

Are your facilities wheelchair accessible?

Accepted Answer

Yes, our venue is designed to be accessible, including ramps and accessible restrooms. Please contact us if you have specific accessibility concerns.

Question 17

Are carers or support workers welcome?

Accepted Answer

Absolutely. Carers and support workers are welcome and encouraged to attend and participate as needed.

Question 18

What qualifications do your coaches have?

Accepted Answer

Our coaches are FA qualified and have received additional training in delivering inclusive and disability-friendly football sessions.

Question 19

Can we arrange a trial session?

Accepted Answer

Please contact us to discuss the possibility of a trial session, especially for new groups or individuals who might benefit from an introduction to our environment.

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